Return & Refund Policy

Thank you for shopping at MognaMart. We value your business and want to ensure you have a clear, simple, and satisfying shopping experience. If you are not completely satisfied with your purchase, we are here to help.

1. Return Window

We offer a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return:

• Your item must be unused, in the same condition that you received it, and in its original packaging.

• You must provide a valid receipt or proof of purchase.

2. Non-Returnable Items

Certain types of items cannot be returned due to health, hygiene, or safety reasons. These include:

• Perishable goods (such as food, flowers, or plants)

• Custom or personalized products

• Personal care goods (such as beauty or sanitary items)

• Hazardous materials or flammable liquids

• Gift cards and downloadable software products

• Items marked as Final Sale or Clearance

3. How to Initiate a Return

To start a return, please contact our customer support team at:

• Email: mognamart@gmail.com

If your return is accepted, we will send you a return shipping label, along with detailed instructions on how and where to send your package.

• Note: Items sent back to us without first requesting a return will not be accepted.

4. Shipping Fees & Return Labels

• Defective, Damaged, or Incorrect Items: If the return is due to our error (e.g., you received a damaged, defective, or incorrect item), we will provide a prepaid return shipping label at no cost to you.

• Customer Preference / Change of Mind: If you are returning an item due to a change of mind or ordering the wrong size/color, you will be responsible for paying the actual return shipping costs.

• Restocking Fees: We do not charge restocking fees on returned items.

5. Damages and Issues

Please inspect your order immediately upon reception. If the item is defective, damaged, or if you received the wrong item, contact us right away at mognamart@gmail.com with photos or videos of the issue so we can evaluate the problem and make it right.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. Refunds Process

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

• Approved Refunds: If approved, your refund will automatically be processed back to your original payment method within 5 to 10 business days.

• Processing Time: Please remember it can take some time for your bank or credit card company to process and post the refund to your account statement.

8. Late or Missing Refunds

If you haven’t received a refund yet after 10 business days:

1. Check your bank account again.

2. Contact your credit card company or bank, as it may take some processing time before a refund is officially posted.

3. If you’ve done all of this and still have not received your refund, please contact us at mognamart@gmail.com.

9. Contact Us

For any questions or concerns regarding our Return & Refund Policy, please reach out to us:

• Store Name: MognaMart

• Support Email: mognamart@gmail.com

• Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)